eHarmony customer reviews? How is eHarmony rated on BBB, Yelp, Glassdoor, or Reddit?

Is eHarmony legit? How are eHarmony's customer reviews and ratings? Do people complain about eHarmony? Is eHarmony a scam?
Customer service rating: 2.5 - 2 ratings

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Knoji Staff
50
Posted Jul 9, 2018

Better Business Bureau (BBB)

eHarmony has a mid-range to positive rating on BBB of between B- to B+. The Better Business Bureau has enough data on eHarmony to assign a grade to them, and they've assigned them a generally positive score. Most likely, eHarmony has responded in a timely fashion to the majority of customer complaints such that most customers have been satisfied and the BBB has recorded a generally positive score for the company. It is possible that some customer complaints were not resolved to the satisfaction of the customer, leading to a slightly decreased BBB rating.

You can see eHarmony's BBB rating and scorecard here.

Glassdoor

eHarmony has positive feedback and reviews on Glassdoor. Out of 117 ratings eHarmony has received a 4 star rating by employees and former employees. This indicates that eHarmony has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see eHarmony's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given eHarmony negative ratings. Consumers have posted 93 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with eHarmony's service, and have assigned them lower ratings.

You can see eHarmony's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with eHarmony.

Generally, the feedback on eHarmony among Redditors has been negative. Most of the responses to this thread about eHarmony were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on eHarmony here.

Learn more at eharmony.com.

eHarmony also has 4 discount codes active today:
VALENTINE
VALENTINESDAY
BEMYVALENTINE
15LOVE

Click to copy a code then enter it during checkout at eharmony.com.

This user rated eHarmony's customer service: 4.0
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Rated 4.0 - 44 reviews
eharmony.com

About eHarmony

eHarmony is a major company operating the e-commerce site eharmony.com. eHarmony sells its products and services in the online dating vertical, offering discounts and promo codes to its customers infrequently. eHarmony has good ratings among shoppers on Knoji, with 44 ratings and an average rating of 4.0 stars. eHarmony scores very highly compared to other brands in the online dating industry, providing 12 e-commerce features to better serve its customers.

eHarmony's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
International Shipping:
Maybe
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that eHarmony may not accept debit & prepaid cards currently. eHarmony debit & prepaid cards >>
PayPal:
Maybe
Apple Pay:
Maybe
Google Pay:
Maybe
It appears that eHarmony may not accept Google Pay currently. eHarmony Google Pay >>
Amazon Pay:
Maybe
It appears that eHarmony may not accept Amazon Pay currently. eHarmony Amazon Pay >>
Discount Policies
Promo Codes:
Yes
eHarmony supports a promo code box on their website. Check the eHarmony promo codes page for the latest coupon codes from eHarmony. eHarmony promo codes >>
Sales:
Yes
eHarmony runs a clearance and promotions page on their website. Check the official eHarmony sales page for the latest discounted prices and sales directly from eHarmony eHarmony sales >>
Black Friday Ad:
Maybe
It appears that eHarmony may not offer Black Friday ad currently. eHarmony Black Friday page >>
Cyber Monday Ad:
Maybe
It appears that eHarmony may not offer Cyber Monday ad currently. eHarmony Cyber Monday ad >>
Military Discounts:
Maybe
It appears that eHarmony may not offer military discounts currently. eHarmony military discounts >>
Official Coupons Page:
Yes
eHarmony offers their own coupons and promotions page on their website. Check the official eHarmony coupons page for the latest offers directly from eHarmony Eharmony.com official coupons page >>
Student Discounts:
Maybe
Senior Discounts:
Maybe
Birthday Discounts:
Maybe
It appears that eHarmony may not offer birthday discounts currently. eHarmony birthday discounts >>
Price Matching:
Maybe
Competitor Coupons:
Maybe
It appears that eHarmony may not accept competitor coupons currently. eHarmony competitor coupons >>
Coupon Stacking:
Maybe
It appears that eHarmony may not allow coupon stacking currently. Eharmony.com coupon stacking >>
Customer Service Features
Contact Information:
Yes
eHarmony offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Eharmony.com contact information availability >>
Money-back Guarantee:
Maybe
Gift Cards:
Maybe
Loyalty Programs:
Maybe
It appears that eHarmony may not offer loyalty programs currently. eHarmony loyalty programs >>
Social Media Pages:
Maybe
It appears that eHarmony may not offer social media pages currently. Eharmony.com social media pages >>
Customer Reviews:
Maybe
It appears that eHarmony may not offer customer reviews currently. Eharmony.com customer reviews >>
Financing Options
Affirm Financing:
Maybe
Afterpay Financing:
Maybe
It appears that eHarmony may not accept Afterpay financing currently. eHarmony Afterpay financing >>
Klarna Financing:
Maybe
It appears that eHarmony may not accept Klarna financing currently. eHarmony Klarna financing >>
Bread Financing:
Maybe
It appears that eHarmony may not accept Bread financing currently. Eharmony.com Bread financing >>
QuadPay Financing:
No
It appears that eHarmony may not accept QuadPay financing currently. Eharmony.com QuadPay financing >>
Sezzle Financing:
No
It appears that eHarmony may not accept Sezzle financing currently. eHarmony Sezzle financing support >>
Website Features
Website Security & Privacy:
Yes
eHarmony offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. eHarmony website security & privacy policies >>
Mobile Apps:
Maybe
It appears that eHarmony may not offer mobile apps currently. Eharmony.com mobile apps >>
Marketing Programs
Affiliate Programs:
Yes
eHarmony offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Eharmony.com affiliate programs >>
View all features