eHarmony customer reviews? How is eHarmony rated on BBB, Yelp, Glassdoor, or Reddit?

Is eHarmony legit? How are eHarmony's customer reviews and ratings? Do people complain about eHarmony? Is eHarmony a scam?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 9, 2018

Better Business Bureau (BBB)

eHarmony has a mid-range to positive rating on BBB of between B- to B+. The Better Business Bureau has enough data on eHarmony to assign a grade to them, and they've assigned them a generally positive score. Most likely, eHarmony has responded in a timely fashion to the majority of customer complaints such that most customers have been satisfied and the BBB has recorded a generally positive score for the company. It is possible that some customer complaints were not resolved to the satisfaction of the customer, leading to a slightly decreased BBB rating.

You can see eHarmony's BBB rating and scorecard here.

Glassdoor

eHarmony has positive feedback and reviews on Glassdoor. Out of 117 ratings eHarmony has received a 4 star rating by employees and former employees. This indicates that eHarmony has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see eHarmony's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given eHarmony negative ratings. Consumers have posted 93 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with eHarmony's service, and have assigned them lower ratings.

You can see eHarmony's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with eHarmony.

Generally, the feedback on eHarmony among Redditors has been negative. Most of the responses to this thread about eHarmony were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on eHarmony here.

Learn more at eharmony.com.

Shopping tip: (December 10, 2018): Use promo code JOIN to save 50% off at eharmony.com — redeem it here. You can also view more eHarmony promo codes.

This user rated eHarmony's customer service: 4.0
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Not helpful
Rated 4.1 - 40 reviews

About eHarmony

eHarmony is a major online dating company operating the e-commerce site eharmony.com. eHarmony sells its products and services in the online dating vertical, offering discounts and promo codes to its customers infrequently. eHarmony is very well-regarded among shoppers on Knoji, with 40 ratings and an average rating of 4.1 stars. eHarmony scores very highly compared to other brands in the online dating industry, providing 11 e-commerce features to better serve its customers.

eHarmony's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that eHarmony may not offer free returns & exchanges currently. Read full answer >>
International Shipping:
Maybe
It appears that eHarmony may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that eHarmony may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that eHarmony may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that eHarmony may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that eHarmony may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
eHarmony supports a promo code box on their website. Check the eHarmony promo codes page for the latest coupon codes from eHarmony. Read full answer >>
Sales:
Yes
eHarmony runs a clearance and promotions page on their website. Check the official eHarmony sales page for the latest discounted prices and sales directly from eHarmony Read full answer >>
Black Friday Ad:
Maybe
It appears that eHarmony may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that eHarmony may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that eHarmony may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
eHarmony offers their own coupons and promotions page on their website. Check the official eHarmony coupons page for the latest offers directly from eHarmony Read full answer >>
Student Discounts:
Maybe
It appears that eHarmony may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that eHarmony may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that eHarmony may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that eHarmony may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that eHarmony may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that eHarmony may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
eHarmony offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that eHarmony may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Maybe
It appears that eHarmony may not offer gift cards currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that eHarmony may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that eHarmony may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that eHarmony may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that eHarmony may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that eHarmony may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that eHarmony may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that eHarmony may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
eHarmony offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that eHarmony may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
eHarmony offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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